Welcome to Hello Chimney (“we”, “our”, “the Company”). By accessing or using our website hellochimney.in or booking any of our services, you agree to the following Terms & Conditions. Please read them carefully.

1. Services We Provide

Hello Chimney offers:

• Kitchen chimney cleaning and deep cleaning
• Kitchen chimney repair
• Kitchen chimney installation and uninstallation
• Hob repair and service

All services are provided by trained technicians with professional tools and safety standards.

2. Service Booking & Confirmation

• Bookings can be made through our website, phone call, WhatsApp, or email.
• A booking is considered confirmed only after our team verifies the details.
• Customers must provide accurate information such as address, phone number, and service requirement.

3. Pricing & Payments

• Prices vary based on problem type, spare parts, service duration, and location.
• A final estimate will be shared before starting the work.
• Payments can be made via cash, UPI, bank transfer, or other available methods.

4. Refund & Cancellation Policy

a. Service-Based Refund

Refunds are available only based on the category of service taken:

Chimney Cleaning Service

• No refund once the technician begins the cleaning work.
• If a cleaning issue is caused by technician error, a free re-service is provided.
• Refund is applicable only if the service was not initiated.

Chimney Repair Service

• Visiting/diagnosis charges are non-refundable.
• Service charges are non-refundable once the technician begins the work.
• Refunds apply if: technician did not arrive, or the wrong service was provided.

Installation / Uninstallation

• Refunds only if the service was not performed at all.
• If an installation issue arises due to technician error, a free re-visit is provided.

5. Customer Responsibilities

Customers must ensure:

• Safe access to the chimney and kitchen area
• Electricity and water availability for testing
• No interference during repair
• Proper ventilation and a safe working environment during service

6. Warranty Policy

• Warranty applies only to the specific service performed.
• Warranty does not cover damage caused by misuse, negligence, or external issues such as power fluctuations or physical impact.

7. Use of Website

Users agree:

• Not to misuse website content
• Not to copy or reproduce information without permission
• Not to attempt unauthorized access to the website

8. Liability Limitation

Hello Chimney is not responsible for:

• Damages caused by faulty appliances
• Pre-existing issues not visible during inspection
• Any indirect, incidental, or consequential damages

9. Third-Party Links

Our website may contain external links. We are not responsible for the content or policies of third-party websites.

10. Contact Information

For questions about these Terms:

• Email: support@hellochimney.in
• Mobile: +91 90143 68680