Welcome to Hello Chimney. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website hellochimney.in or use our services.

1. Information We Collect

a. Personal Information

We may collect the following information when you contact us or request a service:

• Name
• Phone number
• Email address
• Address/location for service
• Service-related information

b. Automatically Collected Information

When you visit our website, we may collect:

• IP address
• Browser type
• Device information
• Pages visited
• Time spent on the site

This data is used for analytics and website improvement.

2. How We Use Your Information

We use your information for:

• Providing kitchen chimney cleaning, repair and installation services
• Chimney deep cleaning and maintenance services
• Hob repair and service
• Scheduling appointments
• Confirming service requests
• Customer support and follow-up
• Improving website performance
• Sending service updates or reminders
• Ensuring safety and fraud prevention

We do not sell, rent, or trade your personal data to third parties.

3. Cookies and Tracking Technologies

Our website may use cookies to:

• Improve user experience
• Analyze website traffic
• Save your preferences

You can disable cookies through your browser settings.

4. Sharing Your Information

We may share your data only with:

• Our technicians for service-related purposes
• Third-party tools like Google Analytics for website performance tracking
• Legal authorities if required by law

We never share your data for marketing purposes without your consent.

5. Data Security

We use reasonable technical and organizational measures to protect your data from:

• Unauthorized access
• Loss
• Misuse
• Alteration

However, no method of transmission over the internet is 100% secure.

6. Your Rights

You have the right to:

• Request access to your personal data
• Correct or update your data
• Request deletion of your information
• Opt out of marketing communications

To request changes, email us at support@hellochimney.in.

7. External Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those websites.

8. Changes to This Policy

We may update this Privacy Policy occasionally. Any changes will be posted on this page with an updated “Last Updated” date.

9. Contact Us

For questions or concerns regarding this Privacy Policy, please contact:

• Hello Chimney
• Email: support@hellochimney.in
• Mobile: +91 90143 68680